Support


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In order to get best possible support from us, please follow these steps:

  • Are you using the latest version? See download page for latest versions. If not, upgrade first.
  • Try with the supplied sample data / code first, before you start on your own
  • Description of problem: Does it crash? Error messages? Wrong results?
  • Why do you think the result is wrong? How do you know it should be different?
  • Consider if the result is due to bugs in the input data, rather than the software
  • State your name and organization when contacting us.

    For specific software follow these steps:

    RouteFinder for MapInfo

    Tips on troubleshooting

  • Which level? Free / Standard / Pro
  • Which MapInfo version? Different langauge than English?
  • Which Windows? XP / Vista / 7 / 8 / 10, 32 / 64 bits

    To get help, we need a description of the calculations you try to do.
    We shall let you know, if we also need a copy of your data.

    RW Net 4

    Tips on troubleshooting

  • Which level? Basic / Standard / Pro
  • Which version? VCL / assembly
  • Your development tool? VS 2005-2008-2010, Delphi, VB6 etc.

    To get help, send us a description of the problem.
    We shall let you know, if we also need a copy of your source code / data.

    RW NetServer 3

    The tips for RW Net 2 can be used to some degree.

  • Which level? Standard / Pro version
  • Which client? C / C# / Delphi / Java / OCX / PHP
  • Which server? Windows / Linux

    To get help, send rwnetserver.ini file to us and possibly your client source code.
    We shall let you know, if we also need a copy of your data.

    FleetEngine

  • Which level? Full / Light / RWNet4
  • Which version? Desktop / Server

    To get help, send us a description of the problem and these files (ZIP them):

  • Fleetengine.ini
  • Log file
  • Input/output XML.